Practical speaking guides

Each guide starts with a concrete communication problem: a model, an explanation and a new situation to try.

A website launch has stalled because each person thinks someone else will check the final list.

Your colleague needs a revised quote by three.

A colleague says “That may be difficult” when asked about a deadline.

A colleague says a new service will save the team a lot of time.

A colleague asks you to send “the quote”.

A senior colleague proposes launching on Monday.

You suggest checking the final list before building the website.

A booking service is failing for some customers.

Your manager has two minutes between meetings.

A teammate interrupted two colleagues before they finished describing a customer issue.

During a presentation, someone asks for a cost breakdown you do not have.

A client adds two new reports to an agreed delivery.

You have five minutes to present a proposal.

Two managers ask for different tasks by the same afternoon.

You can repeat a model answer, but freeze when the colleague changes a time or asks a follow-up.

You sent an earlier quote because you misunderstood “the latest one”.

A customer received the wrong item and needs the correct one for an event.

A meeting discussed three options and moved quickly between them.

You finish a recording and immediately notice several pronunciation differences.

A trial email received a higher response rate than the previous email.