Vantage · PART 3 · sim-staff-training-vantage-task
Your company is introducing a new software system and needs to train all staff. Discuss the following points and agree on a workable training plan.
Case and facts for this task
Your company is rolling out new software. You and a colleague need to recommend who should deliver the training and how to organise it. Use the fictional planning notes below.
Two experienced staff members understand the company’s processes but have not taught this software before.
An external trainer offers a half-day workshop. The budget covers that workshop, but not daily follow-up sessions.
Customer support must stay open. Calls are quieter after 2 p.m.; at least half the support team must remain available.
Staff have access to a practice account. The new system goes live in three weeks.
See the lesson chunks and models →- Whether to use internal staff or hire external trainers
- How to avoid disrupting daily operations
Discuss both points, respond to your partner and agree a next step. This timer covers a 3-minute core discussion, not the entire test; the full Higher Part 3 includes further interaction.
TIMED SPEAKING
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