Agree an action
How can we clarify this booking’s cancellation policy?
How can we clarify this booking’s cancellation policy?
1 · Notice the conversation
Colleague: What deadline should we ask about?
You: Could you confirm the free cancellation deadline?
Colleague: Why do the cancellation terms matter?
You: Our meeting date may change, so we need to know the possible cost.
Colleague: Which policy details need confirmation?
You: Please confirm the cancellation policy, including the time zone and the one-night charge after the deadline.
2 · Understand what each phrase does
total accommodation cost
the total price including stated extras
The stated total accommodation cost is ninety pounds per night.
需明确是否含税费、早餐和交通；题中数字不代表真实酒店报价。cancellation policy
the rules for changing or cancelling a reservation
We should confirm the hotel’s cancellation policy in writing.
各预订渠道和房型可能不同，应核对本次订单，不套用一条普遍规则。late arrival
arriving after the usual reception time
We need to arrange a late arrival with the hotel.
late arrival 需要确认具体入住方式，不能假定全天有人接待。3 · Rehearse, then change the details
Could you confirm the free cancellation deadline?
Our meeting date may change, so we need to know the possible cost.
Please confirm the cancellation policy, including the time zone and the one-night charge after the deadline.
I will keep the written terms with the reservation.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
What deadline should we ask about?
请确认免费取消截止时间。
See one possible reply
Could you confirm the free cancellation deadline?
Why do the cancellation terms matter?
会议可能改期，因此要了解可能费用。
See one possible reply
Our meeting date may change, so we need to know the possible cost.
Which policy details need confirmation?
请确认取消政策，包括时区及截止后的单晚收费。
See one possible reply
Please confirm the cancellation policy, including the time zone and the one-night charge after the deadline.
5 · Try a different situation
What if the meeting is still uncertain near the deadline?
What if the meeting is still uncertain near the deadline?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
What deadline should we ask about?