Agree an action
How can an exit interview help us understand the problem without leading the answers?
How can an exit interview help us understand the problem without leading the answers?
1 · Notice the conversation
Colleague: What could we ask first?
You: We can ask what made the job difficult.
Colleague: Why should we use open questions?
You: An open question lets people explain their own reasons.
Colleague: How should we conduct the exit interview?
You: During the exit interview, we should listen and ask for specific examples.
2 · Understand what each phrase does
staff turnover
people leaving and being replaced
The support team has experienced staff turnover this month.
turnover 在人事中指人员流动；在销售语境也可能指营业额，要看上下文。exit interview
a conversation to understand why someone is leaving
We will offer departing staff an exit interview.
访谈需要尊重表达意愿；单个人的回答不能代表所有员工。retention measure
a change intended to help people stay
Earlier shift notices are our first retention measure.
measure 在这里是措施；不能把采取措施直接说成流失率已经降低。3 · Rehearse, then change the details
We can ask what made the job difficult.
An open question lets people explain their own reasons.
During the exit interview, we should listen and ask for specific examples.
We should compare the themes without sharing unnecessary personal details.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
What could we ask first?
可以问工作中哪些事情困难。
See one possible reply
We can ask what made the job difficult.
Why should we use open questions?
开放问题让员工说出自己的原因。
See one possible reply
An open question lets people explain their own reasons.
How should we conduct the exit interview?
离职访谈中先听取，再追问具体例子。
See one possible reply
During the exit interview, we should listen and ask for specific examples.
5 · Try a different situation
What if someone does not want to answer?
What if someone does not want to answer?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
What could we ask first?