用开放问题了解离职原因
How can an exit interview help us understand the problem without leading the answers?
两位离职员工愿意接受访谈。你希望了解排班、支持和工作量，避免让对方只能回答“是不是工资太低”。
1 · 先听见真实对话
Colleague: What could we ask first?
You: We can ask what made the job difficult.
Colleague: Why should we use open questions?
You: An open question lets people explain their own reasons.
Colleague: How should we conduct the exit interview?
You: During the exit interview, we should listen and ask for specific examples.
2 · 理解表达在这里做了什么
staff turnover
people leaving and being replaced
The support team has experienced staff turnover this month.
turnover 在人事中指人员流动；在销售语境也可能指营业额，要看上下文。exit interview
a conversation to understand why someone is leaving
We will offer departing staff an exit interview.
访谈需要尊重表达意愿；单个人的回答不能代表所有员工。retention measure
a change intended to help people stay
Earlier shift notices are our first retention measure.
measure 在这里是措施；不能把采取措施直接说成流失率已经降低。3 · 跟读后，换成自己的信息
We can ask what made the job difficult.
可以问工作中哪些事情困难。
An open question lets people explain their own reasons.
开放问题让员工说出自己的原因。
During the exit interview, we should listen and ask for specific examples.
离职访谈中先听取，再追问具体例子。
We should compare the themes without sharing unnecessary personal details.
比较共同问题，同时避免传播不必要的个人细节。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What could we ask first?
可以问工作中哪些事情困难。
查看一种可行回答
We can ask what made the job difficult.
Why should we use open questions?
开放问题让员工说出自己的原因。
查看一种可行回答
An open question lets people explain their own reasons.
How should we conduct the exit interview?
离职访谈中先听取，再追问具体例子。
查看一种可行回答
During the exit interview, we should listen and ask for specific examples.
5 · 换一个情境，再试一次
What if someone does not want to answer?
What if someone does not want to answer?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What could we ask first?