Respond to a change
How should we respond to downtime without promising an unconfirmed restart?
How should we respond to downtime without promising an unconfirmed restart?
1 · Notice the conversation
Colleague: What is still unavailable?
You: The office network is not ready yet.
Colleague: How does the outage affect our work?
You: We cannot update online order status from the new office.
Colleague: How should we communicate during the downtime?
You: During the downtime, we should use the approved backup phone and explain the service limit.
2 · Understand what each phrase does
location criteria
the important factors for choosing a place
Rent and transport access are our location criteria.
criteria 要从业务和人员需要出发，不是只挑租金最低的地点。relocation plan
the practical plan for moving work to a new place
The relocation plan includes moving and testing the equipment.
搬迁不是只有搬箱子，还包括服务连续性、通知和检查。downtime
time when a service or system cannot operate
We must plan for the expected downtime.
预计停机时间不是保证恢复时间；要有核查和备用服务安排。3 · Rehearse, then change the details
The office network is not ready yet.
We cannot update online order status from the new office.
During the downtime, we should use the approved backup phone and explain the service limit.
We should confirm the next update time with the network provider.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
What is still unavailable?
办公室网络还没准备好。
See one possible reply
The office network is not ready yet.
How does the outage affect our work?
无法从新办公室更新线上订单状态。
See one possible reply
We cannot update online order status from the new office.
How should we communicate during the downtime?
停机期间应使用已批准备用电话，并说明服务限制。
See one possible reply
During the downtime, we should use the approved backup phone and explain the service limit.
5 · Try a different situation
What if the network remains unavailable?
What if the network remains unavailable?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
What is still unavailable?