网络没恢复时保持服务信息清楚
How should we respond to downtime without promising an unconfirmed restart?
周日测试发现新办公室网络未开通，服务商暂不能确认周一恢复。团队有已批准的备用客户电话，但线上订单状态无法更新。
1 · 先听见真实对话
Colleague: What is still unavailable?
You: The office network is not ready yet.
Colleague: How does the outage affect our work?
You: We cannot update online order status from the new office.
Colleague: How should we communicate during the downtime?
You: During the downtime, we should use the approved backup phone and explain the service limit.
2 · 理解表达在这里做了什么
location criteria
the important factors for choosing a place
Rent and transport access are our location criteria.
criteria 要从业务和人员需要出发，不是只挑租金最低的地点。relocation plan
the practical plan for moving work to a new place
The relocation plan includes moving and testing the equipment.
搬迁不是只有搬箱子，还包括服务连续性、通知和检查。downtime
time when a service or system cannot operate
We must plan for the expected downtime.
预计停机时间不是保证恢复时间；要有核查和备用服务安排。3 · 跟读后，换成自己的信息
The office network is not ready yet.
办公室网络还没准备好。
We cannot update online order status from the new office.
无法从新办公室更新线上订单状态。
During the downtime, we should use the approved backup phone and explain the service limit.
停机期间应使用已批准备用电话，并说明服务限制。
We should confirm the next update time with the network provider.
应与网络服务商确认下次更新时间。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What is still unavailable?
办公室网络还没准备好。
查看一种可行回答
The office network is not ready yet.
How does the outage affect our work?
无法从新办公室更新线上订单状态。
查看一种可行回答
We cannot update online order status from the new office.
How should we communicate during the downtime?
停机期间应使用已批准备用电话，并说明服务限制。
查看一种可行回答
During the downtime, we should use the approved backup phone and explain the service limit.
5 · 换一个情境，再试一次
What if the network remains unavailable?
What if the network remains unavailable?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What is still unavailable?