Respond to a change
How can we explain the discount accurately and evaluate the offer afterwards?
How can we explain the discount accurately and evaluate the offer afterwards?
1 · Notice the conversation
Colleague: What is the offer price?
You: The first pack is five pounds during this two-week offer.
Colleague: What do later packs cost?
You: Later packs cost the regular six pounds.
Colleague: What condition should we explain?
You: We should explain that the discount applies only to the first pack.
2 · Understand what each phrase does
unit cost
what one item costs us to supply
The unit cost of this sample pack is four pounds.
成本必须讲清范围；本课四英镑是练习设定，不能据此推算真实业务成本。margin
the amount left after the stated costs
The pack leaves a two-pound margin over the stated unit cost.
margin 可指金额或比例；必须说明成本范围和计算口径，这里不是净利润。discount
a lower price for a limited offer
The first pack has a one-pound discount.
discount 要说明原价、适用范围与期限；降价不保证总利润上升。3 · Rehearse, then change the details
The first pack is five pounds during this two-week offer.
Later packs cost the regular six pounds.
We should explain that the discount applies only to the first pack.
After two weeks, we can review first orders and repeat purchases separately.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
What is the offer price?
两周活动期间，第一份试饮包是五英镑。
See one possible reply
The first pack is five pounds during this two-week offer.
What do later packs cost?
后续试饮包按正常六英镑收费。
See one possible reply
Later packs cost the regular six pounds.
What condition should we explain?
应说明折扣只适用于第一份。
See one possible reply
We should explain that the discount applies only to the first pack.
5 · Try a different situation
What if a customer orders several packs?
What if a customer orders several packs?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
What is the offer price?