Agree an action
How should we compare the candidates? Explain your plan.
How should we compare the candidates? Explain your plan.
1 · Notice the conversation
Colleague: How should we compare the candidates?
You: We should give both candidates the same customer-call task.
Colleague: What will the task help us check about Lin?
You: This helps us check whether Lin’s transferable skills work in a customer situation.
Colleague: Which criteria should we use?
You: We should use selection criteria such as clear explanations and careful listening.
2 · Understand what each phrase does
selection criteria
the standards we use to choose
Handling customer calls is one of our selection criteria.
criteria 是复数，单数是 criterion；标准要与岗位有关。transferable skills
skills useful in a different job too
She has transferable skills for customer support.
能迁移不代表无需培训；要说明具体哪项能力可用于新工作。shortlist
a smaller list of promising candidates
We put three candidates on the shortlist.
shortlist 不等于最终录用名单。也可作动词 shortlist candidates。3 · Rehearse, then change the details
We should give both candidates the same customer-call task.
This helps us check whether Lin’s transferable skills work in a customer situation.
We should use selection criteria such as clear explanations and careful listening.
We can compare the evidence before deciding who stays on the shortlist.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
How should we compare the candidates?
行动：用同一个任务提供可比较的证据。
See one possible reply
We should give both candidates the same customer-call task.
What will the task help us check about Lin?
目的：验证已有解释能力能否用在新工作。
See one possible reply
This helps us check whether Lin’s transferable skills work in a customer situation.
Which criteria should we use?
标准：明确观察解释和倾听，而不是喜好。
See one possible reply
We should use selection criteria such as clear explanations and careful listening.
5 · Try a different situation
What if a candidate needs the instructions repeated?
What if a candidate needs the instructions repeated?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
What task should both candidates do?