用同一个小任务验证候选人
How should we compare the candidates? Explain your plan.
Lin 已进入客服岗位候选名单。团队希望验证她能否把家教中的解释能力用到客户沟通，也想公平比较另一位有销售经历的候选人。
1 · 先听见真实对话
Colleague: How should we compare the candidates?
You: We should give both candidates the same customer-call task.
Colleague: What will the task help us check about Lin?
You: This helps us check whether Lin’s transferable skills work in a customer situation.
Colleague: Which criteria should we use?
You: We should use selection criteria such as clear explanations and careful listening.
2 · 理解表达在这里做了什么
selection criteria
the standards we use to choose
Handling customer calls is one of our selection criteria.
criteria 是复数，单数是 criterion；标准要与岗位有关。transferable skills
skills useful in a different job too
She has transferable skills for customer support.
能迁移不代表无需培训；要说明具体哪项能力可用于新工作。shortlist
a smaller list of promising candidates
We put three candidates on the shortlist.
shortlist 不等于最终录用名单。也可作动词 shortlist candidates。3 · 跟读后，换成自己的信息
We should give both candidates the same customer-call task.
行动：用同一个任务提供可比较的证据。
This helps us check whether Lin’s transferable skills work in a customer situation.
目的：验证已有解释能力能否用在新工作。
We should use selection criteria such as clear explanations and careful listening.
标准：明确观察解释和倾听，而不是喜好。
We can compare the evidence before deciding who stays on the shortlist.
决定：用任务证据决定谁继续进入候选名单。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
How should we compare the candidates?
行动：用同一个任务提供可比较的证据。
查看一种可行回答
We should give both candidates the same customer-call task.
What will the task help us check about Lin?
目的：验证已有解释能力能否用在新工作。
查看一种可行回答
This helps us check whether Lin’s transferable skills work in a customer situation.
Which criteria should we use?
标准：明确观察解释和倾听，而不是喜好。
查看一种可行回答
We should use selection criteria such as clear explanations and careful listening.
5 · 换一个情境，再试一次
What if a candidate needs the instructions repeated?
What if a candidate needs the instructions repeated?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What task should both candidates do?