Agree an action
How should we test the prototype before committing to a large order?
How should we test the prototype before committing to a large order?
1 · Notice the conversation
Colleague: Where should we try the sample?
You: We should try the sample in both cafés.
Colleague: Why is measuring alone not enough?
You: A box can fit the shelf but still be difficult to open.
Colleague: What should the prototype test include?
You: The prototype test should include storing, taking out and opening the box.
2 · Understand what each phrase does
customer need
a problem the buyer needs help with
A compact box addresses this customer need.
need 是需要解决的问题，不等于客户已经指定了唯一解决方案。prototype
an early version to try
We will test a prototype of the smaller box.
prototype 用来学习和修改，不应当作已验证的量产成品。iteration
a change made after testing
Our next iteration will have a wider lid.
iteration 要说明根据什么改了哪里；不是单纯重复制作同样东西。3 · Rehearse, then change the details
We should try the sample in both cafés.
A box can fit the shelf but still be difficult to open.
The prototype test should include storing, taking out and opening the box.
We should record problems before placing a large order.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
Where should we try the sample?
应在两家咖啡馆试用样品。
See one possible reply
We should try the sample in both cafés.
Why is measuring alone not enough?
盒子即使放得下，也可能不好打开。
See one possible reply
A box can fit the shelf but still be difficult to open.
What should the prototype test include?
样品测试应包括储存、拿取和开盖。
See one possible reply
The prototype test should include storing, taking out and opening the box.
5 · Try a different situation
What if staff use the box differently?
What if staff use the box differently?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
Where should we try the sample?