做小样验证能否使用
How should we test the prototype before committing to a large order?
团队按货架尺寸做出一个窄盒样品。订购一千个之前，要让两家咖啡馆试放、拿取和开盖。
1 · 先听见真实对话
Colleague: Where should we try the sample?
You: We should try the sample in both cafés.
Colleague: Why is measuring alone not enough?
You: A box can fit the shelf but still be difficult to open.
Colleague: What should the prototype test include?
You: The prototype test should include storing, taking out and opening the box.
2 · 理解表达在这里做了什么
customer need
a problem the buyer needs help with
A compact box addresses this customer need.
need 是需要解决的问题，不等于客户已经指定了唯一解决方案。prototype
an early version to try
We will test a prototype of the smaller box.
prototype 用来学习和修改，不应当作已验证的量产成品。iteration
a change made after testing
Our next iteration will have a wider lid.
iteration 要说明根据什么改了哪里；不是单纯重复制作同样东西。3 · 跟读后，换成自己的信息
We should try the sample in both cafés.
应在两家咖啡馆试用样品。
A box can fit the shelf but still be difficult to open.
盒子即使放得下，也可能不好打开。
The prototype test should include storing, taking out and opening the box.
样品测试应包括储存、拿取和开盖。
We should record problems before placing a large order.
大批订购前记录问题。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
Where should we try the sample?
应在两家咖啡馆试用样品。
查看一种可行回答
We should try the sample in both cafés.
Why is measuring alone not enough?
盒子即使放得下，也可能不好打开。
查看一种可行回答
A box can fit the shelf but still be difficult to open.
What should the prototype test include?
样品测试应包括储存、拿取和开盖。
查看一种可行回答
The prototype test should include storing, taking out and opening the box.
5 · 换一个情境，再试一次
What if staff use the box differently?
What if staff use the box differently?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
Where should we try the sample?