Respond to a change
How should the workflow handle a missing-address exception?
How should the workflow handle a missing-address exception?
1 · Notice the conversation
Colleague: What information is missing?
You: This order has no delivery address.
Colleague: Why is the current output risky?
You: A normal-looking draft could hide the missing information.
Colleague: How should the system handle this exception?
You: The exception should pause the normal process and alert the reviewer.
2 · Understand what each phrase does
workflow
a repeated set of steps used to finish work
This is our order-confirmation workflow.
流程先看清再自动化；把低效步骤自动执行并不一定解决问题。automated task
a step completed by a system after an agreed trigger
Preparing the draft is an automated task.
自动生成不等于信息准确；触发条件、输入质量和人工检查需要说明。exception
a case the normal process cannot handle
The missing address is an exception that needs a person’s review.
exception 在流程中是特殊分支；不能让系统默默忽略不完整资料。3 · Rehearse, then change the details
This order has no delivery address.
A normal-looking draft could hide the missing information.
The exception should pause the normal process and alert the reviewer.
We should confirm the address with the customer before proceeding.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
What information is missing?
这份订单没有配送地址。
See one possible reply
This order has no delivery address.
Why is the current output risky?
看起来正常的草稿可能掩盖缺失信息。
See one possible reply
A normal-looking draft could hide the missing information.
How should the system handle this exception?
特殊情况应暂停正常流程并提醒审核者。
See one possible reply
The exception should pause the normal process and alert the reviewer.
5 · Try a different situation
What if the customer cannot be reached?
What if the customer cannot be reached?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
What information is missing?