特殊情况要能停下来交给人
How should the workflow handle a missing-address exception?
试用中，一份订单没有地址，工具仍生成了完整格式的邮件。团队要防止这类不完整订单被误当作可发货订单。
1 · 先听见真实对话
Colleague: What information is missing?
You: This order has no delivery address.
Colleague: Why is the current output risky?
You: A normal-looking draft could hide the missing information.
Colleague: How should the system handle this exception?
You: The exception should pause the normal process and alert the reviewer.
2 · 理解表达在这里做了什么
workflow
a repeated set of steps used to finish work
This is our order-confirmation workflow.
流程先看清再自动化；把低效步骤自动执行并不一定解决问题。automated task
a step completed by a system after an agreed trigger
Preparing the draft is an automated task.
自动生成不等于信息准确；触发条件、输入质量和人工检查需要说明。exception
a case the normal process cannot handle
The missing address is an exception that needs a person’s review.
exception 在流程中是特殊分支；不能让系统默默忽略不完整资料。3 · 跟读后，换成自己的信息
This order has no delivery address.
这份订单没有配送地址。
A normal-looking draft could hide the missing information.
看起来正常的草稿可能掩盖缺失信息。
The exception should pause the normal process and alert the reviewer.
特殊情况应暂停正常流程并提醒审核者。
We should confirm the address with the customer before proceeding.
继续处理前，应向客户确认地址。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What information is missing?
这份订单没有配送地址。
查看一种可行回答
This order has no delivery address.
Why is the current output risky?
看起来正常的草稿可能掩盖缺失信息。
查看一种可行回答
A normal-looking draft could hide the missing information.
How should the system handle this exception?
特殊情况应暂停正常流程并提醒审核者。
查看一种可行回答
The exception should pause the normal process and alert the reviewer.
5 · 换一个情境，再试一次
What if the customer cannot be reached?
What if the customer cannot be reached?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What information is missing?