Agree an action
How can we define the automated task and keep the review responsibility clear?
How can we define the automated task and keep the review responsibility clear?
1 · Notice the conversation
Colleague: What will the system do?
You: The system will prepare the confirmation draft.
Colleague: What will a person still do?
You: A person should check the details before sending it.
Colleague: Where does the automated task stop?
You: The automated task ends at draft creation, not message delivery.
2 · Understand what each phrase does
workflow
a repeated set of steps used to finish work
This is our order-confirmation workflow.
流程先看清再自动化；把低效步骤自动执行并不一定解决问题。automated task
a step completed by a system after an agreed trigger
Preparing the draft is an automated task.
自动生成不等于信息准确；触发条件、输入质量和人工检查需要说明。exception
a case the normal process cannot handle
The missing address is an exception that needs a person’s review.
exception 在流程中是特殊分支；不能让系统默默忽略不完整资料。3 · Rehearse, then change the details
The system will prepare the confirmation draft.
A person should check the details before sending it.
The automated task ends at draft creation, not message delivery.
We should compare several drafts with the original order records.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
What will the system do?
系统会准备确认草稿。
See one possible reply
The system will prepare the confirmation draft.
What will a person still do?
发送前应由人核对详情。
See one possible reply
A person should check the details before sending it.
Where does the automated task stop?
这项自动任务到生成草稿结束，不包含发出消息。
See one possible reply
The automated task ends at draft creation, not message delivery.
5 · Try a different situation
What if a draft contains incorrect details?
What if a draft contains incorrect details?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
What will the system do?