说明系统做什么、人做什么
How can we define the automated task and keep the review responsibility clear?
测试工具能从订单表生成确认草稿。团队决定暂不自动发送，由行政核对姓名、商品和送货地址后点击发送。
1 · 先听见真实对话
Colleague: What will the system do?
You: The system will prepare the confirmation draft.
Colleague: What will a person still do?
You: A person should check the details before sending it.
Colleague: Where does the automated task stop?
You: The automated task ends at draft creation, not message delivery.
2 · 理解表达在这里做了什么
workflow
a repeated set of steps used to finish work
This is our order-confirmation workflow.
流程先看清再自动化；把低效步骤自动执行并不一定解决问题。automated task
a step completed by a system after an agreed trigger
Preparing the draft is an automated task.
自动生成不等于信息准确；触发条件、输入质量和人工检查需要说明。exception
a case the normal process cannot handle
The missing address is an exception that needs a person’s review.
exception 在流程中是特殊分支；不能让系统默默忽略不完整资料。3 · 跟读后，换成自己的信息
The system will prepare the confirmation draft.
系统会准备确认草稿。
A person should check the details before sending it.
发送前应由人核对详情。
The automated task ends at draft creation, not message delivery.
这项自动任务到生成草稿结束，不包含发出消息。
We should compare several drafts with the original order records.
应把几份草稿与原订单核对。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What will the system do?
系统会准备确认草稿。
查看一种可行回答
The system will prepare the confirmation draft.
What will a person still do?
发送前应由人核对详情。
查看一种可行回答
A person should check the details before sending it.
Where does the automated task stop?
这项自动任务到生成草稿结束，不包含发出消息。
查看一种可行回答
The automated task ends at draft creation, not message delivery.
5 · 换一个情境，再试一次
What if a draft contains incorrect details?
What if a draft contains incorrect details?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What will the system do?