Agree an action
What should we confirm at the handoff? Explain your plan.
What should we confirm at the handoff? Explain your plan.
1 · Notice the conversation
Colleague: What should we confirm at the handoff?
You: We should confirm the quantity and arrival date at the handoff.
Colleague: How would those details help the store?
You: This lets the store plan its use of safety stock.
Colleague: What else should we check and agree?
You: We should check the five-day lead time and name the receiving contact.
2 · Understand what each phrase does
lead time
the time from order to delivery
The lead time is five days.
本课指下单到交付；不同流程的起止点要说清。handoff
passing work to the next person
The warehouse completes the handoff to the driver.
不是仅把东西放下；必要信息和责任也要传递。safety stock
extra stock kept for unexpected demand or delays
We keep safety stock for delivery delays.
有资金和仓储成本；不是越多越好，也不是滞销库存的别名。3 · Rehearse, then change the details
We should confirm the quantity and arrival date at the handoff.
This lets the store plan its use of safety stock.
We should check the five-day lead time and name the receiving contact.
The receiving contact should repeat the key delivery details.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
What should we confirm at the handoff?
行动：交接时确认数量和到货日期。
See one possible reply
We should confirm the quantity and arrival date at the handoff.
How would those details help the store?
作用：门店能据此安排缓冲库存。
See one possible reply
This lets the store plan its use of safety stock.
What else should we check and agree?
责任：核对周期，并明确谁接收信息和货物。
See one possible reply
We should check the five-day lead time and name the receiving contact.
5 · Try a different situation
What if the arrival date is uncertain?
What if the arrival date is uncertain?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
What should we confirm?