交货前把数量和时间核对清楚
What should we confirm at the handoff? Explain your plan.
门店已考虑五天交付周期并预留缓冲，但仓库只收到“货已发出”。门店需要知道一百件材料何时到，谁来确认。
1 · 先听见真实对话
Colleague: What should we confirm at the handoff?
You: We should confirm the quantity and arrival date at the handoff.
Colleague: How would those details help the store?
You: This lets the store plan its use of safety stock.
Colleague: What else should we check and agree?
You: We should check the five-day lead time and name the receiving contact.
2 · 理解表达在这里做了什么
lead time
the time from order to delivery
The lead time is five days.
本课指下单到交付；不同流程的起止点要说清。handoff
passing work to the next person
The warehouse completes the handoff to the driver.
不是仅把东西放下；必要信息和责任也要传递。safety stock
extra stock kept for unexpected demand or delays
We keep safety stock for delivery delays.
有资金和仓储成本；不是越多越好，也不是滞销库存的别名。3 · 跟读后，换成自己的信息
We should confirm the quantity and arrival date at the handoff.
行动：交接时确认数量和到货日期。
This lets the store plan its use of safety stock.
作用：门店能据此安排缓冲库存。
We should check the five-day lead time and name the receiving contact.
责任：核对周期，并明确谁接收信息和货物。
The receiving contact should repeat the key delivery details.
确认：接收人复述数量与时间，减少交接误会。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What should we confirm at the handoff?
行动：交接时确认数量和到货日期。
查看一种可行回答
We should confirm the quantity and arrival date at the handoff.
How would those details help the store?
作用：门店能据此安排缓冲库存。
查看一种可行回答
This lets the store plan its use of safety stock.
What else should we check and agree?
责任：核对周期，并明确谁接收信息和货物。
查看一种可行回答
We should check the five-day lead time and name the receiving contact.
5 · 换一个情境，再试一次
What if the arrival date is uncertain?
What if the arrival date is uncertain?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What should we confirm?