Respond to a change
How should the pilot launch guide our decision about expanding?
How should the pilot launch guide our decision about expanding?
1 · Notice the conversation
Colleague: What problem has the trial revealed?
You: The cafés can understand the product, but support replies are too slow.
Colleague: Why are replies delayed?
You: The time difference limits our shared working hours.
Colleague: What should we fix before expanding the pilot launch?
You: Before expanding the pilot launch, we should agree on a workable support window.
2 · Understand what each phrase does
market research
learning about customers and conditions in a market
Our market research starts with café buying habits.
研究不能用几个回答概括整个国家；要区分样本观察与广泛结论。localisation
adapt an offer for a particular market
Localisation includes clear product information in the buyers’ language.
localisation 不只是翻译；单位、使用习惯、支持等也可能要调整，具体要求需核实。pilot launch
a small initial launch used to learn
We will run a pilot launch with three cafés.
试点不是保证成功；要预先说明范围、检查项和何时决定扩大。3 · Rehearse, then change the details
The cafés can understand the product, but support replies are too slow.
The time difference limits our shared working hours.
Before expanding the pilot launch, we should agree on a workable support window.
We can review response times and café feedback after the change.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
What problem has the trial revealed?
咖啡馆能看懂产品，但支持回复太慢。
See one possible reply
The cafés can understand the product, but support replies are too slow.
Why are replies delayed?
时差限制了双方共同工作时段。
See one possible reply
The time difference limits our shared working hours.
What should we fix before expanding the pilot launch?
扩大试点前，应约定可行支持时段。
See one possible reply
Before expanding the pilot launch, we should agree on a workable support window.
5 · Try a different situation
What if the support window still does not work?
What if the support window still does not work?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
What problem has the trial revealed?