试点暴露支持问题时先修流程
How should the pilot launch guide our decision about expanding?
三家咖啡馆开始试订。产品说明能看懂，但时差导致咨询要等一天。你们暂不扩大，先安排双方可用的咨询时段。
1 · 先听见真实对话
Colleague: What problem has the trial revealed?
You: The cafés can understand the product, but support replies are too slow.
Colleague: Why are replies delayed?
You: The time difference limits our shared working hours.
Colleague: What should we fix before expanding the pilot launch?
You: Before expanding the pilot launch, we should agree on a workable support window.
2 · 理解表达在这里做了什么
market research
learning about customers and conditions in a market
Our market research starts with café buying habits.
研究不能用几个回答概括整个国家；要区分样本观察与广泛结论。localisation
adapt an offer for a particular market
Localisation includes clear product information in the buyers’ language.
localisation 不只是翻译；单位、使用习惯、支持等也可能要调整，具体要求需核实。pilot launch
a small initial launch used to learn
We will run a pilot launch with three cafés.
试点不是保证成功；要预先说明范围、检查项和何时决定扩大。3 · 跟读后，换成自己的信息
The cafés can understand the product, but support replies are too slow.
咖啡馆能看懂产品，但支持回复太慢。
The time difference limits our shared working hours.
时差限制了双方共同工作时段。
Before expanding the pilot launch, we should agree on a workable support window.
扩大试点前，应约定可行支持时段。
We can review response times and café feedback after the change.
改变后检查回复时间及咖啡馆反馈。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What problem has the trial revealed?
咖啡馆能看懂产品，但支持回复太慢。
查看一种可行回答
The cafés can understand the product, but support replies are too slow.
Why are replies delayed?
时差限制了双方共同工作时段。
查看一种可行回答
The time difference limits our shared working hours.
What should we fix before expanding the pilot launch?
扩大试点前，应约定可行支持时段。
查看一种可行回答
Before expanding the pilot launch, we should agree on a workable support window.
5 · 换一个情境，再试一次
What if the support window still does not work?
What if the support window still does not work?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What problem has the trial revealed?