Agree an action
How should we describe the situation? Explain your plan.
How should we describe the situation? Explain your plan.
1 · Notice the conversation
Colleague: How should we describe the situation?
You: We should state the known relationship clearly.
Colleague: Why does this conflict matter?
You: The conflict of interest matters because personal gain could affect the decision.
Colleague: How should we protect stakeholders?
You: We should protect stakeholders by arranging an independent review.
2 · Understand what each phrase does
stakeholder
a person affected by a business decision
Customers and staff are stakeholders in this decision.
不只股东；stakeholder 与 shareholder 不相同。conflict of interest
a personal interest that may affect a work decision
The buyer has a conflict of interest.
并不自动证明已经做错事；需要披露和适当处理。remedy
an action to put harm right
We offer refunds as a remedy.
道歉可能是一步，但不一定足以补救实际损失。3 · Rehearse, then change the details
We should state the known relationship clearly.
The conflict of interest matters because personal gain could affect the decision.
We should protect stakeholders by arranging an independent review.
We should also keep a record of the remedy for the incorrect charge.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
How should we describe the situation?
先说事实：描述已知关系，不猜动机。
See one possible reply
We should state the known relationship clearly.
Why does this conflict matter?
解释风险：私人获利可能影响判断。
See one possible reply
The conflict of interest matters because personal gain could affect the decision.
How should we protect stakeholders?
行动：独立评审有助于保护相关者的利益。
See one possible reply
We should protect stakeholders by arranging an independent review.
5 · Try a different situation
What if someone accuses the buyer of wrongdoing?
What if someone accuses the buyer of wrongdoing?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
What relationship is known?