Respond to a change
How should we review this setback fairly and improve the backup process?
How should we review this setback fairly and improve the backup process?
1 · Notice the conversation
Colleague: What did Mei do well?
You: Mei warned the team about the missing data.
Colleague: What caused this delay?
You: The late report followed a sales system outage.
Colleague: What should we agree at the check-in?
You: At the check-in, we should agree how to report confirmed figures and mark missing data.
2 · Understand what each phrase does
performance review
a planned conversation about work and progress
Mei has a performance review about her monthly reports.
review 既看做好的部分也看改进点，不是给人贴好坏标签。improvement goal
a clear result and a time to work towards
Mei’s improvement goal is to send reports by ten every Friday for four weeks.
goal 应可观察且条件合理；按时不等于内容质量可以忽略。check-in
a short follow-up conversation
We have a Wednesday check-in about missing data.
check-in 不应只是催进度；也要确认支持和障碍。3 · Rehearse, then change the details
Mei warned the team about the missing data.
The late report followed a sales system outage.
At the check-in, we should agree how to report confirmed figures and mark missing data.
We can review the full report when the system is restored.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
What did Mei do well?
Mei 已提醒团队缺少数据。
See one possible reply
Mei warned the team about the missing data.
What caused this delay?
这次报告延误发生在销售系统中断之后。
See one possible reply
The late report followed a sales system outage.
What should we agree at the check-in?
跟进时约定先报告已确认数字，并标明缺失数据。
See one possible reply
At the check-in, we should agree how to report confirmed figures and mark missing data.
5 · Try a different situation
What if the missing figures are essential?
What if the missing figures are essential?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
What did Mei do well?