复查时区分个人改进与流程障碍
How should we review this setback fairly and improve the backup process?
两周后，一份报告准时，一份晚交，因为销售系统中断。Mei 提前报告了风险。周三回顾需要调整备用方案。
1 · 先听见真实对话
Colleague: What did Mei do well?
You: Mei warned the team about the missing data.
Colleague: What caused this delay?
You: The late report followed a sales system outage.
Colleague: What should we agree at the check-in?
You: At the check-in, we should agree how to report confirmed figures and mark missing data.
2 · 理解表达在这里做了什么
performance review
a planned conversation about work and progress
Mei has a performance review about her monthly reports.
review 既看做好的部分也看改进点，不是给人贴好坏标签。improvement goal
a clear result and a time to work towards
Mei’s improvement goal is to send reports by ten every Friday for four weeks.
goal 应可观察且条件合理；按时不等于内容质量可以忽略。check-in
a short follow-up conversation
We have a Wednesday check-in about missing data.
check-in 不应只是催进度；也要确认支持和障碍。3 · 跟读后，换成自己的信息
Mei warned the team about the missing data.
Mei 已提醒团队缺少数据。
The late report followed a sales system outage.
这次报告延误发生在销售系统中断之后。
At the check-in, we should agree how to report confirmed figures and mark missing data.
跟进时约定先报告已确认数字，并标明缺失数据。
We can review the full report when the system is restored.
系统恢复后再核查完整报告。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What did Mei do well?
Mei 已提醒团队缺少数据。
查看一种可行回答
Mei warned the team about the missing data.
What caused this delay?
这次报告延误发生在销售系统中断之后。
查看一种可行回答
The late report followed a sales system outage.
What should we agree at the check-in?
跟进时约定先报告已确认数字，并标明缺失数据。
查看一种可行回答
At the check-in, we should agree how to report confirmed figures and mark missing data.
5 · 换一个情境，再试一次
What if the missing figures are essential?
What if the missing figures are essential?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What did Mei do well?