1. 理解案例，发现可用表达
10+2+3 分钟
开始这次练习 →UNIT 02 · B2 · Vantage · PART 3
员工培训：一起作出决定
比较培训师方案，回应搭档的顾虑，并共同决定怎样安排培训，保持客户支持正常运转。
开始／继续七步练习50 分钟，可分次学习
把完整课程拆成三次聚焦练习
每次预留15分钟：核心任务 + 一个微练习 + 最多5张到期复习卡。完整阅读、更多跟说和重录另计时间。
STEP 1 · 3 分钟
理解情境
Your company is rolling out new software. You and a colleague need to recommend who should deliver the training and how to organise it. Use the fictional planning notes below.
公司要上线新软件。你和同事需要建议由谁培训、怎样安排。请使用下面的虚构筹备信息。
这次讨论，你已经知道什么
Two experienced staff members understand the company’s processes but have not taught this software before.
两位资深员工熟悉公司流程，但没有教过这套软件。
An external trainer offers a half-day workshop. The budget covers that workshop, but not daily follow-up sessions.
外部培训师可提供半天培训。预算能覆盖这次培训，但无法支持每天的后续答疑。
Customer support must stay open. Calls are quieter after 2 p.m.; at least half the support team must remain available.
客户支持不能中断。下午两点后电话较少，但至少一半客服必须在岗。
Staff have access to a practice account. The new system goes live in three weeks.
员工可以使用练习账号，新系统将在三周后上线。
用生活经验理解
Planning a meal with a friend is a shared decision: suggest a place, hear their budget concern, adjust the plan and check that it works for both of you.
和朋友约饭也是共同决策：推荐一家店，听听对方的预算顾虑，调整方案，再确认双方都合适。
先想一想
Why would one session for everyone create a problem? Which fact suggests an alternative?
为什么让所有人同时培训会出问题？哪个事实能帮助你提出替代方案？
本课先利用页面证据建立理由，不需要编造自己的工作经历。这是课堂练习限制，不是考试禁止使用个人经验。
进入可保存的练习 →STEP 2 · 10 分钟
从熟悉的说法到新词块
从你会的说法出发，听两遍、跟说两遍，再看它怎样解释案例。简单说法同样正确，选最能表达你意思的词。
01 · 从熟悉到新表达
Can we discuss this first?Shall we start with…?
我们先讨论……好吗？
Shall we start with who should deliver the training?
我们先讨论由谁来培训好吗？
什么时候用？有什么区别？
Use this to propose an order, not to speak for your partner.
用它建议讨论顺序，随后要给对方回应的空间。
02 · 从熟悉到新表达
What do you think about…?What's your take on…?
你对……怎么看？
What's your take on using our own staff as trainers?
你怎么看让内部员工担任培训师？
什么时候用？有什么区别？
Conversational and natural with colleagues; “What do you think?” also works.
适合与同事交谈；简单的 What do you think? 同样自然。
03 · 从熟悉到新表达
That makes sense, but what about…?That's a valid point, but have you considered…?
这一点有道理，不过你考虑过……吗？
That's a valid point, but have you considered how much time our staff would need?
这一点有道理，但你考虑过内部员工要投入多少时间吗？
什么时候用？有什么区别？
Name the concern you accept before introducing another one; do not use it as an automatic rejection.
先接住对方的具体顾虑，再提出另一个因素；不要机械地用它否定别人。
04 · 从熟悉到新表达
I understand, but…I see what you mean. However,…
我明白你的意思。不过……
I see what you mean. However, we still need someone who can answer questions afterwards.
我明白你的意思。不过之后仍需要有人答疑。
什么时候用？有什么区别？
A short pause helps separate agreement with the concern from disagreement with the solution.
稍作停顿，区分“理解顾虑”和“不赞同方案”。
05 · 从熟悉到新表达
After considering the good and bad points,…Weighing up the pros and cons,…
权衡利弊后，……
Weighing up the pros and cons, a mixed approach seems sensible.
权衡利弊后，内外部结合似乎合理。
什么时候用？有什么区别？
First discuss actual advantages and drawbacks, then summarise.
先讨论真实的优缺点，再使用这句总结。
06 · 从熟悉到新表达
Should we choose…?Shall we go with…?
那我们选……好吗？
Shall we go with one external workshop and internal follow-up?
那我们选一次外部培训加内部答疑好吗？
什么时候用？有什么区别？
This checks agreement; a question mark is not a substitute for listening to the answer.
这句话是征求同意；问完需要听对方的回应。
07 · 从熟悉到新表达
Our decision is…To sum up, we've agreed on…
总结一下，我们商定了……
To sum up, we've agreed on phased sessions with cover for support.
总结一下，我们商定分批培训，并为客服安排轮值。
什么时候用？有什么区别？
Only say “we’ve agreed” after the other person has agreed.
对方明确同意后，才能说我们已经达成一致。
08 · 从熟悉到新表达
introduce something for people to useroll out
逐步推出、推行
We will roll out the new system in three weeks.
我们将在三周后上线新系统。
什么时候用？有什么区别？
Roll out is a verb; a rollout is a noun. A rollout can be phased, but the verb alone does not guarantee phases.
roll out 是动词，rollout 是名词。可分阶段推行，但这个词本身不保证一定分阶段。
09 · 从熟悉到新表达
learn by doing the taskhands-on practice
实际动手练习
Staff can get hands-on practice with a practice account.
员工可以用练习账号实际操作。
什么时候用？有什么区别？
Listening to a presentation alone is not hands-on practice.
只听讲解不算 hands-on practice。
10 · 从熟悉到新表达
make normal work difficult or stop itdisrupt daily operations
干扰日常运营
Training everyone at once would disrupt daily operations.
让所有人同时培训会影响日常运营。
什么时候用？有什么区别？
Do not assume evening training has no cost: it can affect staff time and wellbeing. Use this case’s quieter hours.
不要假设晚间培训没有代价；它会占用员工时间。本案例可以利用较空闲的工作时段。
STEP 3 · 5 分钟
形成有依据的观点
下面是三条可以发展的思路。先选一个，再沿着“主张—理由—例子—边界”把它想清楚。
内部培训师
Internal staff could connect the software to our daily work.
内部员工能把软件操作与日常工作联系起来。
- 为什么
They understand the company’s processes and can answer later questions.
他们熟悉公司流程，也方便后续答疑。
- 具体怎么体现
They could show how a customer request moves through our system.
他们可以演示一条客户需求在系统中怎样流转。
- 还要考虑
They have not taught this software and still have their normal work to do.
他们没有教过这套软件，也还要完成原本的工作。
外部培训师
An external trainer could provide a focused introduction.
外部培训师可以提供集中的入门培训。
- 为什么
The half-day workshop fits the budget.
半天培训在预算范围内。
- 具体怎么体现
Ask the trainer to demonstrate common tasks using our practice accounts.
请培训师用我们的练习账号演示常见任务。
- 还要考虑
The budget does not cover daily external follow-up.
预算不支持每天请外部人员答疑。
内外结合，分批推进
Use external training to prepare internal support, then train staff in smaller groups.
先用外部培训培养内部支持人员，再让员工分批学习。
- 为什么
This combines expertise with ongoing help and keeps support open.
这样既有专业指导，也有后续帮助，还能保持客服在岗。
- 具体怎么体现
Hold practice after 2 p.m., with half the support team available.
下午两点后安排实操，同时保证一半客服在岗。
- 还要考虑
Check that internal trainers have time and materials to teach the next groups.
还需要确认内部培训人员有时间和资料带下一批员工。
STEP 4 · 5 分钟
把想法连成一条线
| 作用 | 可以这样说 | 本案例的例子 |
|---|---|---|
| 发起讨论 | Shall we start with…? | Shall we start with the trainer? |
| 承接一点，再补充顾虑 | I agree on…, but… | I agree on cost, but our staff have not taught this system. |
| 提出有条件的方案 | If we…, we could… | If we train small groups, we could keep support open. |
| 邀请对方接话 | What would you suggest? | What would you suggest for follow-up questions? |
| 确认共同决定 | So, are we agreed on…? | So, are we agreed on phased training? |
开场
邀请搭档比较培训师方案。
Shall we start with who should train the staff?
比较与回应
认可一个优点，再提出具体顾虑。
Internal staff know our work, but they have not taught this software.
安排实施
利用较空闲时段及在岗人数要求。
Could we run smaller groups after two, with half the team on support?
确认结论
确认双方同意两个决定后，再总结。
Shall we use one external workshop, followed by internal sessions in small groups?
框架帮助听者理解你的思路；不必机械凑齐连接词，也不需要把每个句子背下来。
进入可保存的练习 →STEP 5 · 7 分钟
有提示地开口
先看提示，再把空缺内容说出来。卡住时打开一个示范，换自己的信息重说。
Shall we start with ___? What’s your take on ___?
先从培训师选择开始。
需要一个示范
Shall we start with the trainer? What's your take on using internal staff?
I agree that ___. However, ___.
承认内部人员熟悉流程，再指出不足。
需要一个示范
I agree that our staff know the processes. However, they have not taught this software.
If we ___, we could ___. What do you think?
提出一个维持客服运转的办法。
需要一个示范
If we train smaller groups after two, we could keep half the team on support. What do you think?
So, are we agreed on ___ and ___?
确认培训师选择和实施安排两个方面。
需要一个示范
So, are we agreed on an external workshop for internal trainers and small-group sessions afterwards?
听一段完整的来回对话
A
Shall we start with the trainer? What's your take on using internal staff?
我们先讨论培训师吧。你怎么看内部员工来培训？
B
They know our processes, which is useful. But they have not taught this software. Could an external trainer help?
他们了解流程，这是优势。但他们没有教过这套软件。外部培训师能帮忙吗？
A
Yes, the budget covers one workshop. What if we use it to prepare the internal trainers?
可以，预算能覆盖一次培训。不如先用它培训内部讲师？
B
That would give us someone to answer questions later. How could we keep support running during the staff sessions?
这样之后也有人能答疑。那员工培训时怎样保证客服正常运转？
A
Calls are quieter after two. Could we train small groups then and keep half the team available?
两点以后电话少些。我们那时分批培训，并保证一半客服在岗，可以吗？
B
That sounds workable. Let’s check the internal trainers’ availability before we confirm the dates.
听起来可行。确定日期之前，我们先核对内部讲师是否有时间。
STEP 6 · 5 分钟
换成自己的话
Speak for up to 60 seconds, taking both roles if you are practising alone. Discuss how to avoid disrupting support. Respond to two specific points, then check agreement. A partner practice is preferable for real interaction.
最多说 60 秒，独自练习时可以分饰两角。讨论如何不影响客服；接住两个具体观点，再确认共识。真实互动最好与搭档完成。
回听时留意
- 我回应了具体观点，而不只说 I agree。
- 我们的安排保证至少一半客服在岗。
- 总结决定前，我邀请了对方回应。
忘了案例？只看事实提示
- 两位资深员工熟悉公司流程，但没有教过这套软件。
- 外部培训师可提供半天培训。预算能覆盖这次培训，但无法支持每天的后续答疑。
- 客户支持不能中断。下午两点后电话较少，但至少一半客服必须在岗。
- 员工可以使用练习账号，新系统将在三周后上线。
STEP 7 · 15 分钟
计时挑战与回听
Part 3 · VantageYour company is introducing a new software system and needs to train all staff. Discuss the following points and agree on a workable training plan.
公司要上线新软件，需要培训全体员工。讨论以下两点，并商定可执行的培训安排。
Whether to use internal staff or hire external trainers
使用内部员工还是外部培训师
How to avoid disrupting daily operations
怎样避免干扰日常运营
本课计时为 30 秒读题、3 分钟核心讨论；结束后再练下方追问。两人练习时轮流回应，独练时可分饰两角。Higher 完整 Part 3 还含后续互动，本计时不是完整环节。
完成尝试后，再看范文与解析
A: Shall we start with who should deliver the training? Our own staff know the company’s processes. What's your take on using them? B: That would help people connect the software to their daily work. However, neither of the two experienced staff members has taught it before. I’m not sure they could prepare everything in three weeks. A: That’s a valid point. The budget covers an external workshop, though. Could we use that to train those two people first, then ask them to support everyone else? B: Yes, that would give them a starting point. We should ask the external trainer for practice materials, too. Otherwise our staff would still have to design all the follow-up sessions. A: Agreed. They could adapt those materials to our own processes. Shall we go with that mixed approach? B: Yes, subject to checking that the internal trainers have time. Now, how can we keep customer support running? Training everyone at once clearly won’t work. A: Calls are quieter after two. We could run small groups then, keeping at least half the support team available. Each group could practise using the accounts we already have. B: I like the hands-on practice. But what happens if calls suddenly get busy? We don’t want people to miss important parts of the training. A: We could arrange a catch-up session before the system goes live. A short recording of the demonstration would help too, if the trainer agrees. It would support the practice, rather than replace it. B: That sounds workable. We should also check what people can actually do afterwards, perhaps by asking them to complete a typical customer task in the practice account. A: Good idea. So we’ve agreed on one external workshop to prepare internal trainers, followed by small-group sessions after two, with support cover and a catch-up option. B: Yes. Let’s confirm the trainers’ availability and the materials before we set the dates.
A 提议先讨论由谁培训，B 承认内部员工熟悉流程，但指出他们没有教学经验。A 提出先用一次外部培训培养内部讲师，B 补充要取得练习资料并确认时间。两人随后讨论运营安排：两点后分批实操，保持至少一半客服在岗。B 又追问电话突然增多怎么办，A 提议上线前补课，并在获准后录下操作示范。最后，两人约定用典型客户任务检查培训效果，并确认培训师时间和资料后再定日期。
范文用于学习组织思路，不是要求逐字背诵。词数是内容包的编辑标准；不代表所有人都能自然地在一分钟内读完。计时不足时，保留主张和最有力的理由。
Grammar and Vocabulary
could、would 和 if 让建议保持为待讨论方案，而不是既定事实。
下一次可以试试：检查条件句是否对应真实可行的安排。
Discourse Management
对话依次覆盖培训师、实施安排和有条件的结论。
下一次可以试试：偏题时回到题卡的两个讨论点。
Pronunciation
无法从对话稿推断发音分数。
下一次可以试试：真正征求对方意见时，用语调让对方听出你在邀请回应。
Interactive Communication
每次回应都推进了对方提出的顾虑。
下一次可以试试：根据搭档实际说的话回应；考试没有每轮必须 20 秒的固定规则。
以上为教学观察，不是考官认证，也不推算正式成绩。
接住追问
Do you think companies spend enough on staff training? Why or why not?
不必假装了解所有公司；可以说明充分投入应覆盖哪些方面。
一个可能的回答
It depends on the company. I would look at whether staff get practice time and follow-up support, not just how much the initial course costs.
Is online training as effective as face-to-face training?
比较有效学习所需的条件，而不只比较形式。
一个可能的回答
It can be, if people can practise and ask questions. For unfamiliar software, a live demonstration followed by guided practice may be more useful than a recording alone.
纠错、表达选择与练习策略
只有“语言错误”必须修正；“表达升级”提供更贴合当前情境的选择；“练习策略”帮助组织回答。简单而正确的句子不必为了“高级”而改写。
语言错误 I am agree with you.
I agree with you.
agree 是动词，不加 am。正确的短句本身没错，补理由能让讨论继续。
语言错误 We should to use internal trainers.
We should use internal trainers.
should 后直接接动词原形，不加 to。
语言错误 The training will not affects daily operations.
The training will not affect daily operations.
will not 后用动词原形；至于是否真的不影响运营，还需要事实支持。
表达升级 I agree with you.
I agree that our staff know the processes. However, they may need the external workshop before they can train others.
原来的短句自然且正确。补上你赞成的具体观点与相关条件，能帮助搭档继续回应；这不是语法纠错。
练习策略 Present your whole training plan without responding to your partner’s concern.
Acknowledge the concern about support cover, suggest small groups and ask whether that would work.
互动练习应接着对方的话推进。搭档可以不同意；流畅独白不能代替共同协商。
三次微练习的内容
1. 听句子，选择表示亲自操作软件来练习的词块。
The practice accounts will let each small group do hands-on practice.
- hands-on practice
- roll out
- disrupt daily operations
- weighing up the pros and cons
尝试后查看参考与解释
hands-on practice
hands-on practice指自己动手做。观看演示可以帮助准备，但仅观看并不能证明自己会使用软件。
2. 搭档说客服不能中断。哪项回应最能推进讨论？
I agree with you.
- I see what you mean. We could train small groups after two while keeping half the support team available. Would that work?
- I agree with you very much. I agree completely.
- Training is very important for all companies.
尝试后查看参考与解释
I see what you mean. We could train small groups after two while keeping half the support team available. Would that work?
第一项接住顾虑，使用在岗人数限制，并邀请回应。I agree with you没有错；升级的是它对讨论的推进作用。
3. 同事问“How will we avoid disrupting support?”用20秒回应，给一个安排和一个理由。
尝试后查看参考与解释
We could train small groups after two because calls are quieter then. We would still need to keep at least half the support team available.
使用案例中的较闲时段和最低在岗人数。不要保证电话量绝不会增加；接下来还可以讨论补课安排。