热情下降时先查实际障碍
Why has the motivation plan not helped yet, and what should we change?
陈列试行两周后，Kim 仍很少提出建议。私下沟通发现，收银工作太忙，根本没有准备陈列方案的时间。
1 · 先听见真实对话
Colleague: What does Kim need now?
You: Kim needs time to prepare the display.
Colleague: Why has the new task been difficult?
You: Extra responsibility is difficult without time to do it.
Colleague: How can we support engagement?
You: To support engagement, we should agree on protected preparation time.
2 · 理解表达在这里做了什么
recognition
notice and thank someone for useful work
Kim received recognition for supporting a new colleague.
recognition 不只是奖品；要说清贡献，也不能代替合理工作安排。autonomy
room to choose how to do agreed work
Kim has autonomy over the display layout.
autonomy 有目标和边界，不等于不协调、不检查。engagement
feel involved and willing to contribute
Kim shows engagement by contributing ideas.
engagement 不能只从一次发言或笑容判断，要听员工自己的反馈。3 · 跟读后，换成自己的信息
Kim needs time to prepare the display.
Kim 需要准备陈列的时间。
Extra responsibility is difficult without time to do it.
没有时间，额外责任就难以完成。
To support engagement, we should agree on protected preparation time.
为支持投入参与，应约定不被占用的准备时间。
After another week, we can ask whether the revised arrangement helps.
再试一周后，问调整是否有帮助。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What does Kim need now?
Kim 需要准备陈列的时间。
查看一种可行回答
Kim needs time to prepare the display.
Why has the new task been difficult?
没有时间，额外责任就难以完成。
查看一种可行回答
Extra responsibility is difficult without time to do it.
How can we support engagement?
为支持投入参与，应约定不被占用的准备时间。
查看一种可行回答
To support engagement, we should agree on protected preparation time.
5 · 换一个情境，再试一次
What if the workload is still too high?
What if the workload is still too high?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What does Kim need now?