让征求意见有明确问题和反馈
How can we run a useful consultation on the shift proposal?
经理仍需提前备货，但同意讨论两种办法：部分自愿员工早到，或保持原时段并调整备货流程。周五前收集意见。
1 · 先听见真实对话
Colleague: What should we ask staff to do?
You: We can ask staff to compare the two options.
Colleague: Why would comparing the options help?
You: This helps us understand the effect on work and travel.
Colleague: How should we organise the consultation?
You: The consultation should explain the options and collect feedback by Friday.
2 · 理解表达在这里做了什么
staff representative
a person chosen to speak for colleagues
Rui is the staff representative in the shift discussion.
代表的具体权限取决于组织安排；不能假定代表已同意就等于每个人同意。consultation
ask for views before deciding
The team begins a consultation on the proposed shift change.
consultation 是征求意见过程；不等于意见一定被全部采纳，也不是已做决定后仅通知。grievance
a concern raised through an agreed process
The employee asks HR about the grievance process.
本课练习沟通措辞，不规定任何地区的法律程序；具体流程应查所在组织的说明。3 · 跟读后，换成自己的信息
We can ask staff to compare the two options.
可以请员工比较两个方案。
This helps us understand the effect on work and travel.
这帮助我们了解对工作与通勤的影响。
The consultation should explain the options and collect feedback by Friday.
征求意见应说明选项，并在周五前收集反馈。
The manager should explain the final choice and how feedback was considered.
经理应说明最终选择，以及怎样考虑了反馈。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What should we ask staff to do?
可以请员工比较两个方案。
查看一种可行回答
We can ask staff to compare the two options.
Why would comparing the options help?
这帮助我们了解对工作与通勤的影响。
查看一种可行回答
This helps us understand the effect on work and travel.
How should we organise the consultation?
征求意见应说明选项，并在周五前收集反馈。
查看一种可行回答
The consultation should explain the options and collect feedback by Friday.
5 · 换一个情境，再试一次
What if an option creates a new problem?
What if an option creates a new problem?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What should we ask staff to do?