本地需求与统一标准不同怎么办
How can Kai discuss a local adaptation while respecting the agreed brand standard?
开业准备中，Kai 想为附近办公室增加较小杯型，但品牌标准列出了固定配方和杯型。Kai 需要询问试点申请流程。
1 · 先听见真实对话
Colleague: What local need has Kai found?
You: Nearby offices have asked for a smaller drink size.
Colleague: Why does Kai need to discuss a change?
You: The current menu does not include that size.
Colleague: What process should Kai ask about?
You: We should explain the need and ask how a change to the brand standard can be reviewed.
2 · 理解表达在这里做了什么
franchise
operate a business using an agreed brand and system
The operator is considering a franchise.
franchise 不代表稳赚或完全自由；具体权利、费用和义务取决于协议，需要专业核查。operational support
the practical help provided to an operator
We should check what operational support is included.
支持要问清提供者、频率、范围和费用，不能只看“全方位支持”。brand standard
a rule for keeping a consistent customer experience
The recipe is a brand standard in this example.
标准与可调整空间需明确；本课不解释特定合同效力或法律责任。3 · 跟读后，换成自己的信息
Nearby offices have asked for a smaller drink size.
附近办公室提出了小杯需求。
The current menu does not include that size.
现有菜单没有这种杯型。
We should explain the need and ask how a change to the brand standard can be reviewed.
应说明需求，并询问怎样评审品牌标准的变更。
Until a change is agreed, we should use the approved menu.
变更获同意前，沿用已批准菜单。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What local need has Kai found?
附近办公室提出了小杯需求。
查看一种可行回答
Nearby offices have asked for a smaller drink size.
Why does Kai need to discuss a change?
现有菜单没有这种杯型。
查看一种可行回答
The current menu does not include that size.
What process should Kai ask about?
应说明需求，并询问怎样评审品牌标准的变更。
查看一种可行回答
We should explain the need and ask how a change to the brand standard can be reviewed.
5 · 换一个情境，再试一次
What if the smaller cup is not approved?
What if the smaller cup is not approved?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What local need has Kai found?