给出可以行动的反馈
Describe an observed behaviour, its impact and a next step.
围绕具体行为、影响和支持展开困难对话。 本情境为原创练习设定。
1 · 先听见真实对话
Stakeholder: I feel as if you are saying I do not care.
You: That is not the judgement I am making. I am raising the timing of two updates and the effect on planning. I want to understand what is making the deadline difficult.
Stakeholder: I am waiting for figures from another team.
You: Which figures are holding the update up, and when do they usually arrive? Could we send the confirmed information first and label what is pending?
Stakeholder: What do you want me to do differently?
You: Flag the risk the day before the deadline. I will help resolve the cross-team dependency, and we can review the arrangement next Friday.
2 · 理解表达在这里做了什么
Make the recommendation
Put the decision where the listener can find it.
Could we talk about the last two project updates?
Use the move when it serves this situation. This is not a phrase that must appear in every answer.Explain the consequence
Show what the proposal changes for people or work.
Both arrived after the agreed deadline, which left the planning team waiting to finalise its schedule.
Use the move when it serves this situation. This is not a phrase that must appear in every answer.Define the next move
Specify an action, condition or question that moves the discussion forward.
What got in the way?
Use the move when it serves this situation. This is not a phrase that must appear in every answer.3 · 跟读后，换成自己的信息
Could we talk about the last two project updates?
Both arrived after the agreed deadline, which left the planning team waiting to finalise its schedule.
What got in the way?
Let’s agree an earlier warning if an update is at risk, and check whether the deadline itself is realistic.
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
I feel as if you are saying I do not care.
Separate the observation from a judgement about motives.
查看一种可行回答
That is not the judgement I am making. I am raising the timing of two updates and the effect on planning. I want to understand what is making the deadline difficult.
I am waiting for figures from another team.
Investigate the dependency before prescribing a solution.
查看一种可行回答
Which figures are holding the update up, and when do they usually arrive? Could we send the confirmed information first and label what is pending?
What do you want me to do differently?
Agree an observable action and your own support.
查看一种可行回答
Flag the risk the day before the deadline. I will help resolve the cross-team dependency, and we can review the arrangement next Friday.
5 · 换一个情境，再试一次
A colleague interrupts others in two recent meetings. Give feedback about the observable interaction and its impact, ask for their perspective, and agree one concrete change.
What do you recommend, and what should we decide next?
Use the new facts. State the consequence or trade-off and one next action.
- I use specific observations, not personality labels.
- I invite the other person’s explanation.
- I agree a next action and appropriate support.
6 · 明天不看答案，再想一次
Describe an observed behaviour, its impact and a next step.