Vantage · PART 3 · sim-staff-training-vantage-follow1
Do you think companies spend enough on staff training? Why or why not?
Case and facts for this task
Your company is rolling out new software. You and a colleague need to recommend who should deliver the training and how to organise it. Use the fictional planning notes below.
Two experienced staff members understand the company’s processes but have not taught this software before.
An external trainer offers a half-day workshop. The budget covers that workshop, but not daily follow-up sessions.
Customer support must stay open. Calls are quieter after 2 p.m.; at least half the support team must remain available.
Staff have access to a practice account. The new system goes live in three weeks.
See the lesson chunks and models →Answer directly, then give a reason or example. This 30-second limit is for classroom practice, not a fixed exam timing for each question.
TIMED SPEAKING
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