Explain the situation
What should we do before making a retention offer? Explain your reasons and next step.
Start practice →BUSINESS ENGLISH · B1–C1 practice support
Keeping Customers
Explore a customer’s current needs and agree an appropriate follow-up.
CONTENT PACK 01 · UNIT 03 · PART 2
What this topic will help you do
Explain why a prompt response matters and propose follow-up that addresses the customer’s original problem.
New deep lesson · in production
The topic direction and exam-part mapping are ready. The complete case, models and staged speaking tasks still need production and review.
Explore the practice question bank →Updated 2026-09-09 · SpeakBEC editorial project
This topic preserves earlier guided practice. It has not yet completed the new conversation-course editorial review and is not labelled expert-validated.
Existing short practices
Agree an action
What change should we offer the café? Explain your reasons and next step.
Start practice →Respond to a change
How should we respond to the pause? Explain your reasons and next step.
Start practice →How to use this topic
Read the situation and goal before practising. Notice what each reply responds to. Take the lessons separately and revisit the task with a changed condition.
The eight-step method →Further reading
These are background references, not endorsements of this course.