Respond to a change
What should we keep in the shorter session? Explain your reasons and next step.
What should we keep in the shorter session? Explain your reasons and next step.
1 · Notice the conversation
Colleague: What should we keep in the shorter session?
You: We should keep one clear learning objective for today.
Colleague: Why focus on one objective?
You: This addresses the immediate skill gap without rushing through every feature.
Colleague: How should we use the remaining time?
You: We should use on-the-job training to demonstrate and practise the standard case.
2 · Understand what each phrase does
skill gap
what someone still needs to learn
Eva has a skill gap in processing refunds.
skill gap 需要说明哪项能力、与什么要求相比；不能把一次失误直接当成全面能力不足。on-the-job training
learn while doing the job
Eva receives on-the-job training with a colleague.
on-the-job training 描述培训方式，不是让新人无支持地直接处理所有真实客户问题。learning objective
what the learner should be able to do
Our learning objective is to complete a refund correctly.
目标要可观察；attend training 是参加活动，不等于已经学会。3 · Rehearse, then change the details
We should keep one clear learning objective for today.
This addresses the immediate skill gap without rushing through every feature.
We should use on-the-job training to demonstrate and practise the standard case.
We can schedule a second session for unusual cases and remaining questions.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
What should we keep in the shorter session?
建议：缩短时间时保留一个明确目标。
See one possible reply
We should keep one clear learning objective for today.
Why focus on one objective?
理由：先解决急需能力，避免匆匆讲完却不会用。
See one possible reply
This addresses the immediate skill gap without rushing through every feature.
How should we use the remaining time?
方法：再短也保留示范和实际练习。
See one possible reply
We should use on-the-job training to demonstrate and practise the standard case.
5 · Try a different situation
What if Eva is still unsure?
What if Eva is still unsure?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
What should we practise today?