Respond to a change
How should we handle an unexpected gift while acceptance is unconfirmed?
How should we handle an unexpected gift while acceptance is unconfirmed?
1 · Notice the conversation
Colleague: Whom should we ask before using the gift?
You: We should ask the responsible manager how to handle the basket.
Colleague: Why should we wait?
You: We do not yet know whether we can accept it.
Colleague: Where should we record the known details?
You: We should enter the known details in the gift register according to our process.
2 · Understand what each phrase does
gift policy
the rules an organisation sets for gifts
We should check the client’s gift policy.
政策和情境决定可否接受；低价也不自动代表合适。token of appreciation
a modest way to express thanks
The card is a token of appreciation for the team’s help.
token 表示心意，不说明某金额一定被允许；避免把感谢与采购决定绑定。gift register
information about gifts kept openly in the agreed record
We add the details to the gift register.
是否登记及具体内容按组织规定确认；登记本身不代表批准接受。3 · Rehearse, then change the details
We should ask the responsible manager how to handle the basket.
We do not yet know whether we can accept it.
We should enter the known details in the gift register according to our process.
Then we can follow the decision and explain it politely to the sender.
Keep the purpose; change the person, document or time. A simple, accurate sentence is enough.
4 · Respond to your colleague
Whom should we ask before using the gift?
应询问负责人怎样处理礼篮。
See one possible reply
We should ask the responsible manager how to handle the basket.
Why should we wait?
我们还不知道是否可以接受。
See one possible reply
We do not yet know whether we can accept it.
Where should we record the known details?
应按流程把已知详情记入赠礼登记。
See one possible reply
We should enter the known details in the gift register according to our process.
5 · Try a different situation
What if the gift must be returned?
What if the gift must be returned?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · Recall without the model tomorrow
Whom should we ask before using the gift?