Explain the situation
Why is this a company-image problem, and which practical process needs attention?
Start practice →BUSINESS ENGLISH · B1–C1 practice support
Company Image
Separate facts from uncertainty and make a credible follow-through commitment.
CONTENT PACK 01 · UNIT 05 · PART 2
What this topic will help you do
Explain how reliable communication affects reputation and recommend one public-relations action.
New deep lesson · in production
The topic direction and exam-part mapping are ready. The complete case, models and staged speaking tasks still need production and review.
Explore the practice question bank →Updated 2026-09-09 · SpeakBEC editorial project
This topic preserves earlier guided practice. It has not yet completed the new conversation-course editorial review and is not labelled expert-validated.
Existing short practices
Agree an action
What should a clear statement about this delay tell customers?
Start practice →Respond to a change
How can we show follow-through while the delivery problem is still unresolved?
Start practice →How to use this topic
Read the situation and goal before practising. Notice what each reply responds to. Take the lessons separately and revisit the task with a changed condition.
The eight-step method →Further reading
These are background references, not endorsements of this course.