解释为什么需要安静工作区
How can a focus zone improve our work environment?
设计师检查复杂图纸时，旁边同事不断接电话。他多次从头检查。团队希望改善环境，但也要保留正常沟通。
1 · 先听见真实对话
Colleague: What makes this work difficult?
You: Noise is a problem in our work environment.
Colleague: How would a focus zone help?
You: Fewer interruptions will help staff check drawings carefully.
Colleague: Who should look after the space?
You: We also need role clarity about who maintains the space.
2 · 理解表达在这里做了什么
work environment
the conditions around us at work
Noise affects our work environment.
包括物理条件和工作安排，不只是装修。focus zone
a quiet place for work that needs attention
We use a focus zone for detailed work.
不是所有任务都应安静完成；沟通协作需要别的空间。role clarity
knowing who does what
We have role clarity for the final design check.
role clarity 是清楚理解职责，不只是写一个职位名称。3 · 跟读后，换成自己的信息
Noise is a problem in our work environment.
问题：噪音影响目前的工作环境。
We should create a focus zone for detailed work.
建议：为细致工作建立专注区。
Fewer interruptions will help staff check drawings carefully.
作用：少被打断，检查更连贯。
We also need role clarity about who maintains the space.
落实：说清谁维护这个空间。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What makes this work difficult?
描述具体干扰。
查看一种可行回答
Noise is a problem in our work environment.
How would a focus zone help?
解释少被打断与检查质量的关系。
查看一种可行回答
Fewer interruptions will help staff check drawings carefully.
Who should look after the space?
提出维护责任，而不只新增一条规则。
查看一种可行回答
We also need role clarity about who maintains the space.
5 · 换一个情境，再试一次
What about staff who need to make calls?
What about staff who need to make calls?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What is the problem here?