班次取消后说明可行替代
How should we explain the alternative route and coordinate the changed meeting?
原定高铁取消。练习中，客服确认一小时后有大巴余位，抵达客户处会晚四十分钟；客户能把会议顺延一小时。
1 · 先听见真实对话
Colleague: What transport is available now?
You: We can take the coach in one hour.
Colleague: How will this affect arrival?
You: It will make us forty minutes late for the original meeting.
Colleague: What should we confirm with the client?
You: We should confirm the alternative route and accept the client’s later meeting time.
2 · 理解表达在这里做了什么
door-to-door travel time
the whole journey from leaving to arriving
We should compare door-to-door travel time.
列车或航班时长不等于总旅程，要包含接驳与等待。flexible ticket
a ticket whose plans can be changed
A flexible ticket may help if the meeting runs late.
flexible 不等于任意免费变更，须核实具体票种条件。alternative route
another workable route if the first plan fails
The coach is an alternative route in this practice plan.
备用路线也要核实班次、时间和余位，不能只列一个交通工具。3 · 跟读后，换成自己的信息
We can take the coach in one hour.
可以乘一小时后的大巴。
It will make us forty minutes late for the original meeting.
这会比原会议时间晚四十分钟到。
We should confirm the alternative route and accept the client’s later meeting time.
确认替代路线，并接受客户可顺延的时间。
Then we can send the new arrival estimate to everyone attending.
随后把新的预计抵达时间发给参会者。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What transport is available now?
可以乘一小时后的大巴。
查看一种可行回答
We can take the coach in one hour.
How will this affect arrival?
这会比原会议时间晚四十分钟到。
查看一种可行回答
It will make us forty minutes late for the original meeting.
What should we confirm with the client?
确认替代路线，并接受客户可顺延的时间。
查看一种可行回答
We should confirm the alternative route and accept the client’s later meeting time.
5 · 换一个情境，再试一次
What if the coach is unavailable too?
What if the coach is unavailable too?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What transport is available now?