晚到时确认具体入住办法
How can we make a late arrival plan complete and usable?
火车延误，你预计晚上十一点到酒店，但前台十点结束接待。酒店表示可以安排自助取钥匙，尚未发操作说明。
1 · 先听见真实对话
Colleague: When will the guest arrive?
You: I expect to arrive at eleven tonight.
Colleague: Why does the guest need instructions?
You: Reception closes at ten, so I need the key collection instructions.
Colleague: What should the guest ask the hotel to arrange?
You: Could you arrange my late arrival and send the check-in steps through your usual secure channel?
2 · 理解表达在这里做了什么
total accommodation cost
the total price including stated extras
The stated total accommodation cost is ninety pounds per night.
需明确是否含税费、早餐和交通；题中数字不代表真实酒店报价。cancellation policy
the rules for changing or cancelling a reservation
We should confirm the hotel’s cancellation policy in writing.
各预订渠道和房型可能不同，应核对本次订单，不套用一条普遍规则。late arrival
arriving after the usual reception time
We need to arrange a late arrival with the hotel.
late arrival 需要确认具体入住方式，不能假定全天有人接待。3 · 跟读后，换成自己的信息
I expect to arrive at eleven tonight.
我预计今晚十一点到。
Reception closes at ten, so I need the key collection instructions.
前台十点结束，因此我需要取钥匙说明。
Could you arrange my late arrival and send the check-in steps through your usual secure channel?
请安排晚到入住，并通过酒店通常的安全渠道发送步骤。
Please also confirm whom I can contact if I cannot get in.
也请确认进不去时可以联系谁。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
When will the guest arrive?
我预计今晚十一点到。
查看一种可行回答
I expect to arrive at eleven tonight.
Why does the guest need instructions?
前台十点结束，因此我需要取钥匙说明。
查看一种可行回答
Reception closes at ten, so I need the key collection instructions.
What should the guest ask the hotel to arrange?
请安排晚到入住，并通过酒店通常的安全渠道发送步骤。
查看一种可行回答
Could you arrange my late arrival and send the check-in steps through your usual secure channel?
5 · 换一个情境，再试一次
What if self check-in is unavailable?
What if self check-in is unavailable?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
When will the guest arrive?