认可一件具体做好的事
How can we recognise Kim’s contribution and understand what motivates Kim?
Kim 每天帮新人熟悉收银步骤，但周会上只表扬销售最多的人。Kim 最近不太提建议，主管想先了解原因。
1 · 先听见真实对话
Colleague: What should we thank Kim for?
You: We should thank Kim for helping new staff.
Colleague: Why does this contribution matter?
You: This work helps the team serve customers more smoothly.
Colleague: How should we give recognition?
You: Recognition should name the contribution and its effect.
2 · 理解表达在这里做了什么
recognition
notice and thank someone for useful work
Kim received recognition for supporting a new colleague.
recognition 不只是奖品；要说清贡献，也不能代替合理工作安排。autonomy
room to choose how to do agreed work
Kim has autonomy over the display layout.
autonomy 有目标和边界，不等于不协调、不检查。engagement
feel involved and willing to contribute
Kim shows engagement by contributing ideas.
engagement 不能只从一次发言或笑容判断，要听员工自己的反馈。3 · 跟读后，换成自己的信息
We should thank Kim for helping new staff.
应感谢 Kim 帮助新人。
This work helps the team serve customers more smoothly.
这项贡献帮助团队更顺畅地服务客户。
Recognition should name the contribution and its effect.
认可应点明做了什么以及带来的帮助。
We should also ask Kim what would make the work more satisfying.
也要问 Kim 怎样的工作安排更有满足感。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What should we thank Kim for?
应感谢 Kim 帮助新人。
查看一种可行回答
We should thank Kim for helping new staff.
Why does this contribution matter?
这项贡献帮助团队更顺畅地服务客户。
查看一种可行回答
This work helps the team serve customers more smoothly.
How should we give recognition?
认可应点明做了什么以及带来的帮助。
查看一种可行回答
Recognition should name the contribution and its effect.
5 · 换一个情境，再试一次
What if Kim prefers private feedback?
What if Kim prefers private feedback?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What should we thank Kim for?