合作前分清服务责任
What should we clarify with the distributor before the small trial?
一位经销商愿意把茶加入现有配送，但谁处理破损、谁回答茶品问题还没说清楚。团队准备先试服务三家咖啡馆。
1 · 先听见真实对话
Colleague: What service responsibility should we clarify?
You: We need to agree who handles damaged deliveries.
Colleague: Why should responsibilities be clear?
You: Customers should know whom to contact for help.
Colleague: What should we agree with the distributor?
You: Before the trial, the distributor and our team should confirm delivery and product-support roles.
2 · 理解表达在这里做了什么
marketing channel
a route customers use to find or buy a product
The website is one marketing channel for our café range.
channel 范围依场景可涉及触达或销售；本课比较购买途径，不混同所有广告渠道。distributor
a business that supplies products to other sellers or buyers
The distributor can include our tea in café deliveries.
distributor 的库存、服务、定价责任需约定，不能假定和代理商完全一样。channel conflict
different selling routes creating competing expectations
The mismatched offers create channel conflict.
讨论渠道安排需按实际协议和适用规则处理；本课只练清楚说明信息与流程。3 · 跟读后，换成自己的信息
We need to agree who handles damaged deliveries.
需要约定谁处理配送破损。
Customers should know whom to contact for help.
客户应知道向谁求助。
Before the trial, the distributor and our team should confirm delivery and product-support roles.
试行前，经销商和我们应确认配送与产品支持分工。
We can review the first three café deliveries together.
可以一起检查前三家咖啡馆的配送。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What service responsibility should we clarify?
需要约定谁处理配送破损。
查看一种可行回答
We need to agree who handles damaged deliveries.
Why should responsibilities be clear?
客户应知道向谁求助。
查看一种可行回答
Customers should know whom to contact for help.
What should we agree with the distributor?
试行前，经销商和我们应确认配送与产品支持分工。
查看一种可行回答
Before the trial, the distributor and our team should confirm delivery and product-support roles.
5 · 换一个情境，再试一次
What if both teams need to help?
What if both teams need to help?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What service responsibility should we clarify?