担忧未解决时问清正式渠道
How can we help someone raise an unresolved concern without inventing the formal procedure?
方案调整后，仍有一位员工认为自己的情况未被听取。Rui 不知道正式流程的具体步骤，需要帮助对方向 HR 询问。
1 · 先听见真实对话
Colleague: What remains unresolved?
You: The employee still has an unresolved concern about the shift.
Colleague: What practical help can we offer?
You: We should help them find the correct contact.
Colleague: What should we ask HR to explain?
You: Could HR explain the grievance process and what information is needed?
2 · 理解表达在这里做了什么
staff representative
a person chosen to speak for colleagues
Rui is the staff representative in the shift discussion.
代表的具体权限取决于组织安排；不能假定代表已同意就等于每个人同意。consultation
ask for views before deciding
The team begins a consultation on the proposed shift change.
consultation 是征求意见过程；不等于意见一定被全部采纳，也不是已做决定后仅通知。grievance
a concern raised through an agreed process
The employee asks HR about the grievance process.
本课练习沟通措辞，不规定任何地区的法律程序；具体流程应查所在组织的说明。3 · 跟读后，换成自己的信息
The employee still has an unresolved concern about the shift.
这位员工仍有未解决的排班担忧。
We should help them find the correct contact.
应帮助对方找到正确联系人。
Could HR explain the grievance process and what information is needed?
请 HR 说明正式申诉流程和需要的信息。
We should record the specific issue and confirm when to expect a response.
记录具体问题，并确认预计答复时间。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What remains unresolved?
这位员工仍有未解决的排班担忧。
查看一种可行回答
The employee still has an unresolved concern about the shift.
What practical help can we offer?
应帮助对方找到正确联系人。
查看一种可行回答
We should help them find the correct contact.
What should we ask HR to explain?
请 HR 说明正式申诉流程和需要的信息。
查看一种可行回答
Could HR explain the grievance process and what information is needed?
5 · 换一个情境，再试一次
What if the employee wants independent guidance?
What if the employee wants independent guidance?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What remains unresolved?