把“提供支持”问成具体服务
How can Kai check whether the operational support is specific and usable?
品牌资料写“帮助新店成功”，但 Kai 要知道首次培训几天、开业后谁答疑、订货系统出现问题时怎样联系。
1 · 先听见真实对话
Colleague: What should Kai ask about training?
You: Could you explain the initial training programme?
Colleague: Why must the questions go beyond opening day?
You: I also need help after the shop opens.
Colleague: Which operational-support details should be confirmed?
You: Please specify the operational support, including contacts, hours and any extra fees.
2 · 理解表达在这里做了什么
franchise
operate a business using an agreed brand and system
The operator is considering a franchise.
franchise 不代表稳赚或完全自由；具体权利、费用和义务取决于协议，需要专业核查。operational support
the practical help provided to an operator
We should check what operational support is included.
支持要问清提供者、频率、范围和费用，不能只看“全方位支持”。brand standard
a rule for keeping a consistent customer experience
The recipe is a brand standard in this example.
标准与可调整空间需明确；本课不解释特定合同效力或法律责任。3 · 跟读后，换成自己的信息
Could you explain the initial training programme?
请说明最初的培训安排。
I also need help after the shop opens.
开店后我也需要帮助。
Please specify the operational support, including contacts, hours and any extra fees.
请具体说明运营支持，包括联系人、时段和额外费用。
I would like to see how a sample ordering problem would be handled.
我想了解一个订货问题会怎样处理。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What should Kai ask about training?
请说明最初的培训安排。
查看一种可行回答
Could you explain the initial training programme?
Why must the questions go beyond opening day?
开店后我也需要帮助。
查看一种可行回答
I also need help after the shop opens.
Which operational-support details should be confirmed?
请具体说明运营支持，包括联系人、时段和额外费用。
查看一种可行回答
Please specify the operational support, including contacts, hours and any extra fees.
5 · 换一个情境，再试一次
What if another supplier provides the support?
What if another supplier provides the support?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
What should Kai ask about training?