试行前说清联系与交接规则
What should we arrange before the trial? Explain your reasons and next step.
团队同意试行两周：Maya 周二远程办公，十点到三点可协作。她下午三点后不处理普通消息，需要明确谁接手客户更新。
1 · 先听见真实对话
Colleague: What should we arrange before the trial?
You: We should agree how updates will be handed over.
Colleague: Why would a handover plan help?
You: This makes flexible hours workable because customer updates still have an owner.
Colleague: How should the team coordinate during core hours?
You: During core hours, we should use the agreed contact channel for shared work.
2 · 理解表达在这里做了什么
flexible hours
choose start and finish times within agreed limits
Maya works flexible hours within the team’s agreed limits.
flexible hours 不等于随时不在岗；工作时间、交接和服务需要仍要约定。core hours
the agreed hours when everyone is available
Our core hours are from ten to three.
core hours 是本团队的约定，不是所有公司通用的固定时段；在线也不表示一直开会。remote working
work away from the usual office
Remote working allows Maya to write reports at home on Tuesday.
地点灵活和时间灵活是不同维度；remote working 不自动意味着可以改变响应时间。3 · 跟读后，换成自己的信息
We should agree how updates will be handed over.
行动：明确更新怎样交给下一人。
This makes flexible hours workable because customer updates still have an owner.
作用：工时变化后，客户事项仍有人负责。
During core hours, we should use the agreed contact channel for shared work.
联系：共同工作时使用约定渠道。
After two weeks of remote working, we can review response times and unfinished tasks.
试行检查：看响应与未完成事项，判断是否需调整。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
What should we arrange before the trial?
行动：明确更新怎样交给下一人。
查看一种可行回答
We should agree how updates will be handed over.
Why would a handover plan help?
作用：工时变化后，客户事项仍有人负责。
查看一种可行回答
This makes flexible hours workable because customer updates still have an owner.
How should the team coordinate during core hours?
联系：共同工作时使用约定渠道。
查看一种可行回答
During core hours, we should use the agreed contact channel for shared work.
5 · 换一个情境，再试一次
What if Leo is unavailable?
What if Leo is unavailable?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
When should Maya share unfinished updates?