用数据支持一个决定
Connect a metric, its limits and a business decision.
把数据变化、解释边界与行动联系起来。 本情境为原创练习设定。
1 · 先听见真实对话
Stakeholder: Is this a success or not?
You: It is a promising result. It supports a further test, but not yet a claim that the process caused the full improvement.
Stakeholder: What should the next chart show?
You: Response time for similar case types, with volumes and the measurement period shown beside it.
Stakeholder: How long do we need before deciding?
You: We can agree a two-week comparison and a minimum case count, then review the result against those criteria.
2 · 理解表达在这里做了什么
Make the recommendation
Put the decision where the listener can find it.
The pilot answered requests faster, but the comparison is not yet like-for-like.
Use the move when it serves this situation. This is not a phrase that must appear in every answer.Explain the consequence
Show what the proposal changes for people or work.
Average response time fell from twelve hours to eight in the pilot group.
Use the move when it serves this situation. This is not a phrase that must appear in every answer.Define the next move
Specify an action, condition or question that moves the discussion forward.
That group also received fewer complex cases, so we cannot attribute the whole change to the new process.
Use the move when it serves this situation. This is not a phrase that must appear in every answer.3 · 跟读后，换成自己的信息
The pilot answered requests faster, but the comparison is not yet like-for-like.
Average response time fell from twelve hours to eight in the pilot group.
That group also received fewer complex cases, so we cannot attribute the whole change to the new process.
I recommend comparing similar case types before deciding whether to expand.
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
Is this a success or not?
Give a useful conclusion without overstating causation.
查看一种可行回答
It is a promising result. It supports a further test, but not yet a claim that the process caused the full improvement.
What should the next chart show?
Ask for a comparison that addresses the limitation.
查看一种可行回答
Response time for similar case types, with volumes and the measurement period shown beside it.
How long do we need before deciding?
Propose a defined review rather than endless analysis.
查看一种可行回答
We can agree a two-week comparison and a minimum case count, then review the result against those criteria.
5 · 换一个情境，再试一次
A sales campaign produced more enquiries but fewer completed purchases. Explain which further measures would help you decide whether to continue, without treating enquiry volume as revenue.
What do you recommend, and what should we decide next?
Use the new facts. State the consequence or trade-off and one next action.
- I state what was measured and over what comparison.
- I explain a material limitation.
- I connect the evidence to a proportionate next decision.
6 · 明天不看答案，再想一次
Connect a metric, its limits and a business decision.