让管理层能作决定的汇报
Present status, exposure and a concrete decision request.
区分进展、风险与需要批准的事项。 本情境为原创练习设定。
1 · 先听见真实对话
Stakeholder: Why are we only hearing about this now?
You: We should have flagged the uncertainty earlier. The latest test confirms the delay, and I am bringing the options now so we can make a controlled decision.
Stakeholder: What is the customer impact of deferring the dashboard?
You: Customers would use the standard report for two weeks. The core service would still be available, but we should confirm that the temporary report meets their needs.
Stakeholder: What do you need us to approve?
You: Approval to defer the custom dashboard, with the product lead confirming the interim reporting plan by Friday.
2 · 理解表达在这里做了什么
Make the recommendation
Put the decision where the listener can find it.
We are within budget, but the original delivery date is at risk.
Use the move when it serves this situation. This is not a phrase that must appear in every answer.Explain the consequence
Show what the proposal changes for people or work.
The integration work is taking longer than planned; the remaining scope is unchanged.
Use the move when it serves this situation. This is not a phrase that must appear in every answer.Define the next move
Specify an action, condition or question that moves the discussion forward.
We can protect the date by deferring the custom dashboard, or retain the full scope and move delivery by two weeks.
Use the move when it serves this situation. This is not a phrase that must appear in every answer.3 · 跟读后，换成自己的信息
We are within budget, but the original delivery date is at risk.
The integration work is taking longer than planned; the remaining scope is unchanged.
We can protect the date by deferring the custom dashboard, or retain the full scope and move delivery by two weeks.
I recommend protecting the date and agreeing a separate dashboard release.
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
Why are we only hearing about this now?
Own the communication issue and explain the evidence timeline.
查看一种可行回答
We should have flagged the uncertainty earlier. The latest test confirms the delay, and I am bringing the options now so we can make a controlled decision.
What is the customer impact of deferring the dashboard?
Translate a scope decision into a user consequence.
查看一种可行回答
Customers would use the standard report for two weeks. The core service would still be available, but we should confirm that the temporary report meets their needs.
What do you need us to approve?
State the decision, owner and review point.
查看一种可行回答
Approval to defer the custom dashboard, with the product lead confirming the interim reporting plan by Friday.
5 · 换一个情境，再试一次
A programme has met its timeline but exceeded the staffing assumption. Prepare a short update that distinguishes current spend from the next-quarter staffing request.
What do you recommend, and what should we decide next?
Use the new facts. State the consequence or trade-off and one next action.
- I distinguish status from the decision required.
- I describe a real trade-off.
- I name the decision owner and next checkpoint.
6 · 明天不看答案，再想一次
Present status, exposure and a concrete decision request.