把改进目标与支持一起约定
What improvement goal and support would make the reporting plan workable?
Mei 说明周四常拿不到销售数据。团队同意销售周四三点前提供数据，Mei 周五十点前交报告，试行四周。
1 · 先听见真实对话
Colleague: When should sales send the figures?
You: Sales should send the figures by three on Thursday.
Colleague: Why would earlier data help?
You: Mei then has time to check the report before Friday morning.
Colleague: What is the improvement goal?
You: The improvement goal is to submit an accurate report by ten every Friday for four weeks.
2 · 理解表达在这里做了什么
performance review
a planned conversation about work and progress
Mei has a performance review about her monthly reports.
review 既看做好的部分也看改进点，不是给人贴好坏标签。improvement goal
a clear result and a time to work towards
Mei’s improvement goal is to send reports by ten every Friday for four weeks.
goal 应可观察且条件合理；按时不等于内容质量可以忽略。check-in
a short follow-up conversation
We have a Wednesday check-in about missing data.
check-in 不应只是催进度；也要确认支持和障碍。3 · 跟读后，换成自己的信息
Sales should send the figures by three on Thursday.
销售应在周四三点前给数据。
Mei then has time to check the report before Friday morning.
这样 Mei 有时间在周五早上前核对报告。
The improvement goal is to submit an accurate report by ten every Friday for four weeks.
改进目标是连续四周每周五十点前交准确报告。
We should record both submission times and data problems.
同时记录提交时间和数据问题。
保留沟通意图，换掉人物、文件或时间。简单而准确的句子同样有效。
4 · 接住对方的话
When should sales send the figures?
销售应在周四三点前给数据。
查看一种可行回答
Sales should send the figures by three on Thursday.
Why would earlier data help?
这样 Mei 有时间在周五早上前核对报告。
查看一种可行回答
Mei then has time to check the report before Friday morning.
What is the improvement goal?
改进目标是连续四周每周五十点前交准确报告。
查看一种可行回答
The improvement goal is to submit an accurate report by ten every Friday for four weeks.
5 · 换一个情境，再试一次
What if sales cannot send the figures on time?
What if sales cannot send the figures on time?
Address the changed condition. Choose a practical next step and explain why it helps.
- My response addresses the changed condition.
- I explain one practical action and its likely effect.
- I make the next step clear.
6 · 明天不看答案，再想一次
When should sales send the figures?